Terms and conditions

  1.     PRELIMINARY ASPECTS

COZ SAS., Colombian company that owns the website with the domain name  www.okendoshop.com , hereinafter the PORTAL, makes the following TERMS AND CONDITIONS (TYC) available to the USER, through which, it is authorized and regulated , the use that the USER can make of the PORTAL, its information, graphics, links, content and other components related to, or linked to it; as well as the conditions in which transactions are carried out electronically through the PORTAL.

These T&C may be updated from time to time, without generating any obligation for COZ SAS to issue a prior notice about this situation. In any case, it is the USER’s duty to review the most up-to-date version of the COZ SAS T&C, through the Okendoshop website.

The use of any tool or service of the PORTAL or the visualization of any content in it, after the modification or change of any element of the T&C, is interpreted as express acceptance of the USER to be bound by the provisions of the most up-to-date version of the TYC.

The use of the PORTAL is free, however, the acquisition of products through the PORTAL by the USER is subject to the payment of a price and special conditions, which complement the T&C and for all legal purposes constitute a contract between the USER and COZ SAS. For the acquisition of such products, the USER must read them carefully and accept them by clicking on the box designated for that purpose, which appears throughout the process of acquiring the respective service, in accordance with the provisions in section XXX.

These TYC are governed by the rules of civil, commercial and other rules that clarify, modify or add them.

  1.     ACCEPTANCE

For all legal purposes, it is understood that the USER has read and accepts, without limitation or condition, these T&C, when accessing, browsing and using any component of the PORTAL, or using its tools, functions, services, registering as a member, purchase a product or view any text, graphic or video. If the USER does not agree with these T&C and, therefore, does not wish to be bound by them, he must refrain from accessing or using the COZ SAS online SERVICES and leave the PORTAL as soon as possible.

 III. CAPACITY

The USER must be of legal age under the rules of their country of residence to use the PORTAL. In any case, no USER may be under 18 years of age for the purposes of carrying out electronic transactions through the PORTAL. Parents or guardians of minors can register or create USER ACCOUNTS, in accordance with what is described in section IX on behalf of their minor children, but they are solely responsible for the direct supervision of their children, while they visit the PORTAL or use any of the tools or content displayed there or execute an electronic transaction. 

  1. COZ SAS – SCOPE OF ITS SERVICES

COZ SAS, is a Colombian simplified stock company (SAS) professionally dedicated, among others, to the wholesale or retail marketing in the domestic and foreign markets of sports-related products, either virtually or through retail stores. physical commerce, which makes products of a different nature available to the USER, so that the latter, if he considers it to be of interest to him, may present a purchase offer COZ SAS, which may be approved or rejected, at his sole discretion. COZ SAS can modify and discontinue the products and / or services at any time without incurring any liability to the USERS of the PORTAL.



  1. PRODUCTS

COZ SAS has adopted different technical tools so that the images of the PRODUCTS displayed on the PORTAL are presented with a sufficient degree of sharpness and precision, however, the USER acknowledges and accepts that the display of the characteristics, qualities and PRODUCT specifications will depend on the technical specifications of the hardware used to access the PORTAL.

  1. PRICES

The USER must pay the price of the PRODUCT in force at the time of making the purchase offer by the USER. 

VII. PAYMENT METHODS

COZ SAS accepts different means of payment such as, PSE, credit cards Visa, Mastercard, American Express, Diners Club, Efecty, Via Baloto, Credito Facil Codensa among others, which is why COZ SAS makes a link available to the USER that communicates it with the respective authorized payment platforms, in such events, the USER must accept the Terms and Conditions of Use of the payment PLATFORM before making the respective transaction.

Taking into account that COZ SAS does not operate the payment platforms available on the PORTAL, and its activities related to payments are limited exclusively to making the connection systems between the PORTAL and such platforms available to USAUR, in no event may it be considered responsible for the failures that appear in the communications of the banking or credit entities, much less for the damages caused to the USER on the occasion of an action or omission on the part of said entities.

VIII. IMPROVEMENT OF THE PURCHASE

The perfection of the contract between the USER and COZ SAS occurs when COZ SAS accepts the purchase offer presented by the USER, and COZ SAS is already empowered to accept, partially, purchase offers, in which case the contract will be perfected only for the products and / or services accepted by COZ SAS.

In payment-on-delivery events, ownership of the products and / or services will be transferred to the USER from the moment they are canceled by the USER at the place of delivery.

In the event that the price of the products and / or services object of a purchase offer is not paid, it will be understood that there is a breach of the contract, which is grounds for terminating it by COZ SAS, assuming the USER the value of the return of said products and / or services to the place designated by COZ SAS for this purpose, without prejudice to the application of penalties of a pecuniary nature referred to in section XXX. 

  1. ADDITIONAL VALUES

In addition to what is established in the [payment] section, the USER acknowledges and accepts that it is their sole responsibility to pay the different expenses related to the shipment of the PRODUCTS (which in some cases is free depending on the value of the purchase), insurance, taxes and other charges that are caused on the occasion of each purchase offer accepted by COZ SAS. For the purposes of applying the provisions of this section, the expenses related to taxes will be settled from the moment the USER makes their offer to purchase COZ SAS, enabling the user to know the exact value to be paid. 

  1. PLACE DELIVERY PROCEDURE

These TYC are exclusive for the delivery of products to addresses located within the national territory of the Republic of Colombia, within the geographical areas to which it has access through the logistics operation companies used for such purposes. In accordance with the foregoing, COZ SAS may reject offers from USERS whose place of delivery is not covered by the logistics operators used by COZ SAS.

Within the limits established in the previous paragraph, once the purchase offer has been accepted by COZ SAS, the PRODUCTS will be delivered to the place indicated by the USER for this purpose, within ten business days following receipt, by part of the USER, of the acceptance of the purchase offer issued by COZ SAS. When completing the purchase offer form, the USER will indicate, if necessary, the contact details of who or who are authorized to receive the respective PRODUCT.

COZ SAS does not have its own transport logistics, therefore it has a contract with a logistics operation company (FEDEX or DHL), which in turn depends on the rules imposed by the National Government. Sometimes due to political or environmental situations, the mobility of cargo vehicles is restricted. In these cases, COZ SAS is not responsible for delays in the initially agreed delivery dates, and delivery will depend exclusively on the transport company.

When the USER or the person authorized by him to receive is not in the place indicated at the time of delivery, the logistics operator will refrain from carrying out the same. If the PRODUCT is not delivered on the dates indicated for this purpose, for reasons attributable to the USER, it is the USER’s obligation to schedule, at his expense, a new delivery date. In the latter case, the expenses generated will be borne by the USER, and until they are canceled, COZ SAS will not be obliged to do the dispatch again.

If the USER does not proceed to request the reshipment within 30 days, or does not make the payment of the additional value for the reshipment, COZ SAS, at its sole discretion, may withdraw from the business, and will only be obliged to refund the amount paid for the products, discounting the value of the expenses incurred for the transport.

  1.      EXCHANGE AND RIGHT OF WITHDRAWAL POLICY

If you want to change any of our products, you have a period of 30 days after receiving the product, you must bear in mind that:

  1.   Promotional or discounted products have no change except changes by size of the same product subject to inventory availability
  2. The garment must not have been worn, washed or damaged. You must keep the original labels, it must be returned in the original packaging.
  3. Product change by size, reference or color: changes can only be made for products with a value equal to or greater than the original, paying the surplus,
  4. the change will be subject to inventory availability.
  5. The cost of shipping and returning the product will be borne by the customer as long as the change is at his request.
  6. To process the shipment, you should contact a customer service agent who will indicate the steps to follow and verify availability for the change.
  7. Once the product is received back in our warehouse, we will verify the conditions in which the product is found, OKENDOSHOP will have (5) business days to inform you if your product meets the criteria established to make the change in case it does not comply with the criteria of our policy of changes and guarantees, we will inform you by email the reason why such change or guarantee does not proceed and the product will be returned to the initial shipping address, previously confirmed with customer service.
  8. Return of the money. (Only applies for warranty claims reasons).

COZ SAS guarantees the USER the right of withdrawal established in the Consumer Statute, that is, they will be entitled to change their mind or terminate the contract entered into with COZ SAS, under the observance of the following rules:

  1. The USER has a term of five (5) business days, counted from the date of delivery of the goods, to exercise their right of withdrawal; once this term has expired, the contract will only be terminated for the reasons established in national legislation.
  2. When the USER makes use of the power of withdrawal included in this section, he must return the product to COZ SAS by the same means and in the same conditions in which he received it-, taking into account that the transport costs and the others that entails the return of the good will be covered by the USER.
  3. The right of withdrawal enshrined in this section may not be exercised in the following events:
    1. When the good acquired by the USER has been made according to their specifications or it is a clearly personalized good;
    2. When the goods acquired by the USER are those that by their nature cannot be returned or can deteriorate or expire quickly;
    3. When the goods acquired by the USER are goods for personal use.
    4. In the other cases enshrined in the law.
  4. Once the property to be returned is in the hands of COZ SAS, in accordance with the provisions of number 2 of this section, COZ SAS undertakes to cancel the amount paid by the USER, within the following 30 days.

XII. CONTRACTUAL GUARANTEE

COZ SAS is responsible for the quality, suitability, safety and good condition and functioning of the products displayed on the PORTAL. The warranty term for the aforementioned products is one month, counted from the delivery of the product, in accordance with the provisions of section VIII.

In accordance with the provisions of this section, it is understood that the guarantee provided by COZ SAS, on the products displayed on the PORTAL, includes:

  1. The totally free repair of the defects of the good, as well as its transport, if necessary.
  2. If the good does not admit repair, it will proceed, at the choice of COZ SAS, with the replacement of the same or the return of the money to the USER.
  3. In case of repetition of the failure and taking into account the nature of the good and the characteristics of the defect, at the choice of the USER, a new repair will be carried out, the total or partial refund of the price paid or the partial or total exchange of the good for another of the same species, similar characteristics or technical specifications.

XIII. CONDITIONS FOR ACCESS TO THE SERVICES

The USER who wishes to acquire a service or product described in section VI, undertakes to supply true, complete and correct credit information, to which his credit card company will pay the charge made to his account and guarantee the payment of the acquired SERVICE. , including all applicable taxes, fees and other costs. 

XIV. REGISTRATION AND CONTACT DETAILS

For the purposes of accessing the SERVICES offered on the PORTAL, the USER is required to fill out a registration form that will enable them to benefit from such SERVICES, and in some cases, obtain a “USER ACCOUNT” and “PASSWORD”. The completion of the form and the registration process will be subject to the following rules:

INFORMATION:

  1. The USER undertakes to provide COZ SAS only authentic, updated, complete and accurate information.
  2. The information provided by the USER will be governed by the “privacy policies” of COZ SAS 
  3. The information provided to COZ SAS during the registration process will be used to respond to the queries and messages sent by the USER through the portal, as well as to offer content, communications, customer service, network management. and other activities established in the “privacy policies”.
  4. The USER is obliged to update his information, immediately, in the event of any change in it or in the event of an error at the time of registration, so that said information remains updated, authentic, accurate, and complete.
  5. COZ SAS reserves the right to suspend or cancel the USER’s account and / or prevent the present or future use of the services or any part of them, when it is verified that the information provided by it is false, inaccurate, outdated or incomplete. , or when COZ SAS has sufficient and reasonable grounds to suspect that said information is false, inaccurate, outdated or incomplete.

USER ACCOUNT AND PASSWORD:

  1. Once the registration with COZ SAS has been made, the USER will obtain a USER ACCOUNT and a PASSWORD that will allow them to access the SERVICES. The USER is solely responsible for the confidentiality of his USER ACCOUNT, as well as for all activities, charges and responsibilities associated with his account.
  2. In the event of an unauthorized use of your USER ACCOUNT, the USER must immediately notify COZ SAS about what happened; In any case, the USER is responsible for all unauthorized charges made in or through his USER ACCOUNT.
  3. The responsibility of the USER referred to in the previous paragraph will cease from the moment COZ SAS receives the notification about the improper use.
  4. The USER is prohibited from transferring or authorizing the use of their USER ACCOUNT and / or password to another person.
  5. When the USER violates the previous prohibition, he will be fully responsible for the online conduct displayed by the third party who uses his account, the access control that he performs, the use of the SERVICES, and the consequences of any improper use.
  6. THE USER is responsible for maintaining the confidentiality of the PASSWORD and its identification, and is fully responsible for all activities that occur under its PASSWORD or USER identification.
  7. THE USER must take all the necessary measures to ensure that they correctly exit their USER ACCOUNT at the end of each session.
  8. THE USER undertakes to notify COZ SAS of any unauthorized use of their PASSWORD or user identification and any other security violation.

COZ SAS cannot and will not be responsible for any loss or damage caused by the breach of this section by THE USER.

For additional information on how COZ SAS uses your information, please see the COZ SAS privacy policy 

  1. USER FORUMS

Although it is not obliged to do so, COZ SAS can control or review any area of ​​the site where the USER transmits or publishes communications or communicates individually with other users, with COZ SAS or THE SUPPLIERS, including, among others, chat rooms (chat rooms), blogs, communication boards or other user forums, as well as the content of any such communication. However, COZ SAS will not be responsible for the content of said communications, regardless of the regulations regarding intellectual property, insults, privacy, obscenity or any other. COZ SAS, in accordance with the provisions of section XXI, reserves the right at all times to withdraw any message that includes abusive, defamatory, obscene or any other type of unacceptable material.

XVI. COMMUNICATIONS

For the proper execution of its intermediation activities, COZ SAS will require to be in permanent contact with the USER, for this purpose, COZ SAS can adopt different tools that allow the approach, including, but not limited to, communications, SERVICE announcements and messages administrative. The aforementioned communications are considered an essential part, both of the user registration and of the SERVICES offered by COZ SAS 

XVII. PRIVACY POLICY

COZ SAS recognizes the importance of the privacy of the USER and their right to self-determine informatively, therefore, COZ SAS has designed a privacy policy that allows the USER to understand the rights that assist him as the owner of the information, the information collected by COZ SAS and the uses that COZ SAS makes of it. 

XVIII. ADVERTISING

All the information published on the PORTAL related to advertisers is provided with their permission and reviewed and approved by them before the aforementioned publication.

COZ SAS does not verify the accuracy of the information provided by advertisers and therefore is not responsible for the accuracy of its content.

 XIX. USES OF THE PORTAL

You will only be able to access the COZ SAS PORTAL and use the SERVICES for lawful purposes. The USER is solely responsible for knowing and complying with all laws and regulations regarding access to and use of the SERVICES.

They are prohibited uses of the PORTAL COZ SAS, and therefore, THE USER agrees to refrain from:

  1. Use the PORTAL to commit a crime or encourage conduct that may constitute a crime or give rise to civil liability or violate any local, national or international law, regulation or regulation.
  2. Upload, post, email, or transmit, by any known or unknown means, illegal, threatening, defamatory, harassing, vulgar, obscene, pornographic, profane, invades privacy, hateful, or racist material.
  3. Upload, publish, send by email, or transmit by any known or unknown means, USER CONTENT, when THE USER does not have the right to transmit it.
  4. Upload, publish, email, or transmit by any known or unknown means, USER CONTENT that infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party.
  5. Modify, destroy or delete any content or communication that is not your own.
  6. Obstruct in any way the ability of others to access or use the PORTAL.
  7. Interrupt the normal flow of communication or in any other way act in a way that negatively affects the ability of other users to engage in the exchange of information in real time.
  8. Impersonate or pretend the existence of a relationship with or to represent a third party, be it a company, association, institution or other type of organization with which the USER does not have such a relationship
  9. Upload, post, email, or transmit by any known or unknown means, unsolicited advertising, promotional materials, or other forms of communication to other users, including, without limitation, “junk mail”, “spam”, “Chain letters”, or “pyramidal structures”, among others.
  10. Collect or store personal information or other data about other users without their authorization.
  11. Reproduce, duplicate, copy, use, distribute, sell, resell or exploit for any commercial purpose, any part of the COZ SAS websites, the SERVICES, products, the use of its websites, or access to the websites of COZ SAS, or THE SERVICES.
  12. Harassing another person.
  13. Try to decipher, compile, decompile or disassemble any software included in the PORTAL or that in any way is part of it.
  14. In general, include or place false, inaccurate, incomplete or misleading information on the PORTAL.
  15. Reveal or share the password, which allows you to access a non-public area of ​​this website or to products or services offered by COZ SAS, with third parties, or use your password for unauthorized purposes.
  16. Violate or attempt to violate the security of the PORTAL.
  17. Access information that is not directly addressed or authorized to the USER or access servers or accounts to which the USER is not authorized to access.
  18. Attempting to test the vulnerability of a system or network without proper authorization or violating security or authentication measures.
  19. Attempting to interfere with the SERVICES provided to a USER, server or network, including, but not limited to, the sending of viruses through the PORTAL.
  20. Make speculative, false or fraudulent reservations
  21. Upload files that contain viruses, are called “corrupt” or contain any type of programs or code that may damage the operations of computers or electronic devices of third parties.
  22. Advertise or offer the sale of goods and / or services, conduct surveys, contests or the like.  Violation of any of the prohibitions described above may result in civil and criminal liability. COZ SAS will investigate the occurrence of events that may constitute violations of the foregoing and will cooperate with any competent authority in the prosecution of users who are involved in such conduct.
  1. INTELLECTUAL PROPERTY

THE USER acknowledges that the COZ SAS websites, its channels, services, all the underlying technology used in relation to the PORTAL and the COZ SAS services, and all software, materials, information, communication, texts, graphics, links, electronic art, animations, audio, video, photos and other data, hereinafter the “COZ SAS CONTENTS”, available on the COZ SAS websites, are provided by COZ SAS or by authorized third parties and are protected by copyright , image rights, trademarks, patents, or different forms of intellectual property rights, owned by COZ SAS.

Except as expressly authorized by COZ SAS in these T&C, the USER may not copy, reproduce, publish, distribute, modify, create derivative works, license, sell, transfer, show, transmit, compile or collect in a database, or in any way commercially exploit any part of THE COZ SAS CONTENTS, either in whole or in part.

The USER may download and print a reasonable number of copies of the COZ SAS CONTENTS only for personal or educational uses that do not imply profit or commercial purposes; In any case, the USER acknowledges that COZ SAS continues to be the owner of the COZ SAS CONTENTS and that it does not acquire any intellectual property rights over them as a result of downloading or printing activities.

When a USER or a third party considers that any of the Contents has been entered in the PORTAL in violation of their intellectual property rights, they must immediately notify COZ SAS, through the mechanisms described in section XXXII with the following information:

  1. Claimant’s personal and contact information
  2. Personal and contact data of the owner of the Intellectual Property right considered infringed
  3. Detailed indication of the protected content and considered infringed
  4. Location link in the PORTAL
  5. Express declaration of ownership of the content considered infringed
  6. Declaration of absence of consent for the use of such content
  7. Express and responsible declaration that the information provided is accurate and that the use of the contents constitutes a violation of its intellectual property rights.
  8. Documents that support your claim

XXI. USER CONTENT

Any content that the USER uploads or makes available, hereinafter the “USER CONTENT”, on a COZ SAS page, including any information provided by the USER for the purposes of qualifying SERVICES, information uploaded in virtual forums and others, is and it will continue to be its exclusive property or owned by the USER or whoever has authorized it for this purpose.

By uploading information or making any USER CONTENT available, the USER automatically grants and / or guarantees that the owner has granted COZ SAS a license to use without limitation of time, free and non-exclusive, to use, reproduce, modify, publish, distribute, execute, display, and transmit USER CONTENT through the channel in which it has been uploaded or shared, or by any other known or unknown means. 

XXII. REMOVAL AND CONSERVATION OF CONTENTS

The USER acknowledges that COZ SAS does not pre-select the USER CONTENT, but COZ SAS reserves the right to reject or remove any USER CONTENT that has been uploaded or made available on the COZ SAS sites that violates the T&C, any legal provision, or that are of dubious reputation.

In the same way, the USER authorizes COZ SAS to preserve USER CONTENT and to disclose it when required by an administrative or judicial authority in compliance with the law or, when in good faith, COZ SAS considers that said reservation or disclosure is reasonably necessary to comply with legal processes, enforce the T&C, respond to claims related to infringements of third party rights as a result of uploading or publishing USER CONTENT, or to protect the rights, property or personal safety of COZ SAS, its users and the public in general. 

XXIII. LINKS OR LINKS ON THE PORTAL 

www.okendoshop.com  and any other COZ SAS website may contain links or links that direct the USER to independent websites or websites owned by third parties. Because COZ SAS has no control over these sites, COZ SAS is not responsible for the accessibility of such sites through the Internet and does not endorse products, services or information provided by them.

COZ SAS will not be responsible or liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with, the use or trust of any USER or other content, goods or services available on or through any other site .

The inclusion of these links does not imply the existence of any kind of legal relationship between COZ SAS and the linked sites. COZ SAS is an independent company and the reference or existence of links in www.okendoshop.com to websites of other companies, does not imply any association,  joint venture  or other legal relationship that generates COZ SAS liability as a result of the actions of the owners of the linked sites.

 XXIV. LINKS OR LINKS TO THE COZ SAS PORTAL

The USER may create links to the COZ SAS PORTAL from other sites, provided that there is prior and EXPRESS authorization from COZ SAS and that the website:

  1. Do not create a browser or border environment around COZ SAS content by “ framing ”;
  2. Do not imply that COZ SAS is responsible for its products;
  3. Do not misrepresent your relationship with COZ SAS;
  4. Do not present false information about the products or the SERVICES of COZ SAS or the SUPPLIERS;
  5. Do not use the COZ SAS logo or any other distinctive sign without prior authorization, and
  6. Do not include content that is deemed objectionable, offensive, or controversial, and only contain content suitable for all age groups.

XXV. DISCLAIMER OF WARRANTY

THE USER accepts that access to the PORTAL and access to the SERVICES are at their own risk. Neither COZ SAS, nor its directors, employees, affiliates or agents guarantee that the portal will be free from interruptions or errors; nor does it make any guarantee as to the results that can be obtained from the use of the same or as to the accuracy, reliability, adequacy or content of the information that appears on the PORTAL.

In no case COZ SAS, its directors, employees or affiliates will be liable to the USER or any third party for indirect, special or incidental damages, derived from the use or inability to access or use the PORTAL, even when COZ SAS has been warned of the possibility of such damages. Damages include, loss of income or anticipated profit, loss of property, loss of business, loss of data, failure or malfunction or any other damage or loss resulting from errors, omissions, interruptions, deletion of files, errors, defects, viruses, delays in operation or transmission or any performance failure, whether or not it is limited to natural disasters, communications failures, theft, destruction or unauthorized access to the records of COZ SAS, its programs or services.

XXVI. INDEMNITY

The USER agrees with COZ SAS, its affiliates, officials, partners and employees, to hold them harmless against any claim, demand, legal action and cost that is caused or arises as a result of the violation or ignorance of the T&C. In the event that COZ SAS, its affiliates, officials, partners and / or employees are convicted as a result of the conduct in violation of these T&C by the USER, COZ SAS will repeat against the USER for the sums that they have to pay by virtue of the conviction. and will also charge any additional damage that may be caused. 

XXVII. APPLICABLE LAWS AND JURISDICTION

COZ SAS controls and operates the PORTAL and all its activities from Colombia and does not guarantee that the content is appropriate or available for use in other places. If you have access to the PORTAL from a place located outside the territory of Colombia, you do so at your own risk and are responsible for complying with the laws applicable in your jurisdiction, refrain from using the PORTAL or contracting any SERVICE, if such conduct violates the legal system of the country where you reside. These T&C and the SERVICES provided by the SUPPLIERS are governed by the laws of Colombia, without applying the rules or principles on conflict of laws. The jurisdiction for any claim arising from these T&C and the SERVICES provided by the SUPPLIERS will be exclusively that of the courts and judges of the Republic of Colombia. If any provision of these TYC is declared null, invalid or ineffective, this will not affect the validity of the remaining provisions of these TYC. 

XXVIII. MODIFICATIONS TO THE SERVICE

COZ SAS reserves the right to modify or interrupt, at any time, temporarily or permanently, the PORTAL, the services or any part thereof, with or without prior notice. The USER accepts that COZ SAS will not be liable to the USER or to any third party for any modification, suspension or interruption of the activities of the PORTAL.

XXIX. CONSUMER PROTECTION

COZ SAS, in compliance with the provisions of Article 50 of Law 1480 of 2011, Consumer Statute, makes available to the USER the link to the page of the national authority on consumer protection in Colombia: 

XXX. DISPUTE SETTLEMENT

Any controversy or claim that arises between COZ SAS and the USER, in relation to the fulfillment of these T&C, their execution, interpretation and the provision of their services will be tried to solve directly, quickly and amicably. If an agreement is not reached within ten (10) business days following the date of the first written communication that one party has sent to the other regarding the difference, discrepancy or conflict, either party may request that the differences be submitted. to the decision of an Arbitration Court made up of the number of arbitrators that corresponds according to the amount, in accordance with the provisions of the law.

The members of the Tribunal will be chosen by mutual agreement between the parties. In the absence of an agreement, the Tribunal will be appointed by the conciliation and arbitration chamber of the Medellín Chamber of Commerce, at the request of either party. In any case, the Court must be constituted within ten (10) business days following the expiration of the ten (10) business day period set in the first paragraph of this section for direct settlement. The Arbitration Court will be subject to Colombian legislation, will operate in the city of Medellín and will decide in law within a maximum period of six (6) months from the date of its installation.

The operating costs of the Arbitration Tribunal, or the costs derived from the fees and other activities that it develops, will be assumed by the parties in halves. The party whose claims have been rejected by the Arbitration Tribunal, will return to the other party what was contributed for the operation of the Tribunal or to cover the fees and activity carried out by the Committee.

Notwithstanding the foregoing, all controversies, actions and processes between COZ SAS and the USER, which have to do with charges for the provision of services or the acquisition of products, continue to be subject to ordinary jurisdiction.

XXXI. TERMINATION

THE USER can suspend their participation and access to the PORTAL at any time. The T&C will continue to apply to all uses made in the past of the SERVICES and the PORTAL by the USER, even if the USER is not using it. The USER acknowledges and accepts that COZ SAS and its affiliates may cancel or block the use of all or part of the PORTAL and the other COZ SAS websites, without prior notice and for any reason. The USER accepts that upon termination or interruption for any reason, COZ SAS may delete all information related to the USER and may prevent access to the COZ SAS web pages and the use of its services. 

XXXII.COOKIES

“Cookies” are fragments or pieces of information that the USER’s computer browser stores on his hard drive. Each time the USER visits the PORTAL, our server will recognize the stored “cookies” and will provide us with information about the USER’s last visit to provide a better service.

COZ SAS uses “cookies” to identify the USER, as well as to allow faster navigation on the PORTAL, in the same way, this information will allow a more detailed profile of the visitor’s tastes, as well as having a clear path in relation to the products you like to enjoy the most, thereby creating navigation routes on the PORTAL and / or making more detailed information available to you, particularly on the type of content you like to enjoy.

Notwithstanding the foregoing, the USER will be free to use the tools provided by his “internet browser” to disable cookies. 

XXXIII. CONTACT INFORMATION

COZ SAS is a Colombian simplified stock company (SAS) domiciled in the city of Medellín, for any information, request for authorization, claim or judicial notification, the following contact information should be used:

Name: Manuela Surname: Zuluaga Address: Carrera 70 · 112ª 02 Nit: 900.835.375 Whatsapp and Cell: 3014576990 E-mail: okendoshop@gmail.com Website:  www.okendoshop.com





XXXIV. VALIDITY AND MODIFICATIONS

This document is the most up-to-date version of the T&C, they are mandatory for all USERS who visit the PORTAL and they are valid from August 15, 2020.

COZ SAS may modify these T&C, or any additional terms that apply to a specific service. COZ SAS will make available, when possible, a notice of the modifications of the terms on this web page. Changes to the TYC will not be applied retroactively, and will be effective once posted.