Shipping and Handling
(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS), United Parcel Service (UPS), OnTrac, or DHL Worldwide Express. With USPS, we use delivery confirmation with domestic shipping and packages are insured. UPS, Ontrac and DHL shipments have tracking and are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Orders placed by 2:00 p.m. PST usually ship same day, however during holidays or unexpected spikes in order volume, it may take us a bit longer to get your order out. In order to determine how long it may take for your order to be processed, please use the following table as an estimate:
Usually ships within 2 – 3 Business Days.
It is not guaranteed that orders will leave within the time frames listed above.Weekends and holidays are not counted as days of shipping.
* Processing time is dependent on order volume.
Interruption of Service
UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.
To learn more about UPS’s Terms and Conditions, please click here.
Additional Fees and Regulations
Government regulations require that we ship hazardous materials within the contiguous United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping. Fuel is also available for store pick-up. Additional fees may apply to hazardous materials.
International Shipping
Please Note: Shipping charges only cover transit to your country.
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.
We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and Paypal payment methods for international customers. All items in our store are listed in US dollars. Please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding international shipping:
What Shipping Service Do You Use?
Your shipping choices and pricing will appear during checkout and may include: (UPS) United Parcel Service, (USPS) United States Postal Service, APC Postal Logistics, or DHL Express Worldwide. Please note that not all shipping choices may be available for your country.
The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
Can I use a freight forwarder?
Generally our system requires that orders are shipped to the billing address, however there may be exceptions for certain customer accounts. If you are able to choose an alternate shipping address, please be aware that our obligation to you has been satisfied upon delivery to the forwarding agent and any claims against lost or damaged packages will be forfeited at that time. Some agents may require that we provide customs and export officials the right to search the contents of outgoing freight. In an effort to expedite delivery of your goods, we will comply with any such requests unless you explicitly direct us otherwise at the time you place your order.
Can you list a lower amount on my invoice?
We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount, and is taxable. Please do not ask us to list a lower amount, or list your order as a ‘gift’, as it would be illegal for us to do.
Attention International Customers: We screen diligently for Credit Card fraud! Due to the increasing high risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues – advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
Due to United States sanctions, we cannot ship to these countries: Cuba, Iran, Iraq, North Korea, Libya, and Sudan. We reserve the right to refuse the processing of any orders from countries that are known to be actively involved in credit card fraud.
To facilitate processing of International orders, in some circumstances we may ask that one or more of the following items be faxed (secure fax: 1-530-267-8268) or e-mailed to us:
- A front and back copy of the credit card being used to make your purchase.
- A photo identification that contains a signature and matches the first and last name on the credit card being used.
- A recent credit card statement that matches the first and last name on the credit card being used.
Can You Provide Me With a Tracking Number?
Yes. USPS Express International, USPS Priority International Mail, UPS Worldwide Expedited and UPS Worldwide Express services provide you with an International tracking number.
How Much Will it Cost to Ship to Me?
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Okendoshop LLC is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
UPS Brokerage Fees
A Customs Broker helps process packages through customs in a timely manner. USPS does not use brokers but UPS does. As a result, if you do not have your own Brokerage company to assist you with customs clearance, UPS will use theirs and may charge you a Brokerage Fee. This fee is not included in your shipping charge.
Warranty Issues
While domestic customers should address warranty issues to the U.S. manufacturer or distributor, this is not always possible for our International customers. Please contact Okendoshop@gmail.com Customer Service with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels.
DAMAGED PACKAGE CLAIMS
If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us okendoshop@gmail.com . All packages shipped by OKENDOSHOP LLC are insured for 100% of the package’s value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail – 10 business days from the day the order was shipped
USPS Priority Mail – 14 business days from the day the order was shipped
USPS First Class Mail – 21 business days from the day the order was shipped
If your package was not delivered within the timeframes listed above, please contact us.
Please allow us 2 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
Do I Have to Pay United States Taxes?
No. International orders are not taxable by the United States.
SHIPPING RESTRICTIONS
Lithium Batteries or Devices with Lithium Batteries
All Shipments: Special labeling requirements are needed for transportation, to safely transport your Lithium products. Certain large lithium batteries always require HazMat handling and shipping via UPS. If you would like to know more about UPS and the precaution taken when transporting lithium batteries, please refer to the UPS guidelines.
International Shipments: Due to Lithium Batteries being regulated as HAZMAT (Hazardous Material) products, these batteries can be dangerous if not properly packaged for transportation. In small quantities, Lithium batteries can ship via UPS without a HAZMAT fee being applied. If you would like to ship more than 2 Lithium Batteries, a HAZMAT fee will be applied for transportation. Please note that UPS only allows transportation of HAZMAT / Dangerous Goods to specific countries, some of which have limited service areas.
The US Postal Service prohibits international mailing of lithium batteries and electronic devices containing lithium batteries. The new regulations also prohibit shipments to or from Army, Fleet and Diplomatic Post Offices. Due to this regulation, no US Postal Service shipping options will be available during checkout.
Domestic Shipments: Both UPS and the US Postal Service are available shipping carriers to transport most lithium batteries and electronic devices containing lithium batteries. The US Postal Service has a limit of three batteries per shipment; refer to the Domestic Mail Manual for more information.
Nitro Fuel
Nitro Fuel is classified as a “flammable” liquid. In limited quantities, AMain Sports & Hobbies can transport flammable liquid under ORM-D (Other Regulated Materials for Domestic transport). Shipping under ORM-D will subject the product to ship by UPS Ground only. For larger size quantities (Example: case quantities) fuel has to be transported under HAZMAT. This means that the amount of fuel being transported is considered to be hazardous and will be subject to shipping by Ground services, including a HAZMAT fee for the special transportation. Fuel cannot ship outside of the US.
The US Postal Service does not transport Fuel and will not show up as a delivery option during checkout.
COUNTRY RESTRICTIONS
Aruba
We do not ship packages to Aruba via UPS, as there have been problems with customs refusing standard commercial invoices.
China
We do not ship orders over $150 to China via UPS, as they do not get through customs.
India
Packages shipping to India cannot contain transmitters (radios) or vehicles/aircrafts that come with a transmitter. Packages that contain a transmitter will be refused by customs.
Russia
Packages shipping to Russia cannot ship via UPS, as UPS has suspended shipments sent to private individuals due to issues with customs.
Saudi Arabia
Packages shipping to Saudi Arabia cannot contain transmitters (radios) or vehicles/aircrafts that come with a transmitter. Packages that contain a transmitter will be refused by customs.